Refund & Cancellation Policy

Clear and fair guidelines for cancellations, refunds, and booking modifications.

Last Updated: 1 July 2025

At Royal Transportation, we value your trust and strive to provide a transparent and fair experience. This Refund & Cancellation Policy outlines the terms under which cancellations are accepted and refunds are processed for our transportation services.

By booking any service through Royal Transportation, you agree to the terms set out in this policy.

1. Cancellation Policy

1.1 Cancellations by the Customer

Customers may cancel a confirmed booking subject to the following conditions:

  • Cancellation 48+ hours before departure/pickup: Full refund minus a 5% processing fee.
  • Cancellation 24–48 hours before departure/pickup: 50% of the booking amount will be refunded.
  • Cancellation within 24 hours of departure/pickup: No refund will be provided. The full booking amount will be forfeited.
  • No-show (customer does not arrive): No refund. The booking amount is fully forfeited.

1.2 Cancellations by Royal Transportation

In rare circumstances, Royal Transportation may need to cancel a confirmed booking due to:

  • Vehicle breakdown or mechanical failure
  • Natural disasters, severe weather, or government restrictions
  • Force majeure events

In such cases, customers will receive a full refund of the amount paid, or we will arrange an equivalent alternative vehicle at no additional cost, at the customer's discretion.

2. Refund Process

2.1 How to Request a Refund

To initiate a cancellation and refund request, please contact us via:

Please have your booking reference number, name, and payment details ready when you contact us.

2.2 Refund Timelines

Once a refund is approved, the amount will be credited as follows:

  • Bank Transfer / NEFT / IMPS: 5–7 working days
  • UPI / Digital Wallet: 2–5 working days
  • Credit/Debit Card: 7–10 working days (depending on your bank)
  • Cash Payment (offline booking): Refunded in cash or via bank transfer within 3–5 working days

Please note that Royal Transportation is not responsible for delays caused by your bank or payment provider.

3. Non-Refundable Situations

The following situations are not eligible for a refund:

  • Cancellation within 24 hours of departure/pickup time
  • Customer no-shows
  • Early return of vehicle (unused days are non-refundable)
  • Damages caused by the customer to the vehicle
  • Bookings made under special promotional pricing or discounted packages (unless stated otherwise)

4. Booking Modifications

If you wish to modify your booking (change of date, vehicle, or destination), please contact us at least 48 hours in advance. Modifications are subject to vehicle availability and may attract an additional charge if the revised service cost is higher than the original.

5. Damaged or Unsatisfactory Service

If you experience a problem during your trip — such as vehicle breakdown, driver misconduct, or significant service failure — please report it to us immediately by calling our support number. We take complaints seriously and will investigate within 72 hours.

Depending on the nature and severity of the issue, we may offer:

  • A partial or full refund
  • A complimentary booking credit for future use
  • Replacement vehicle at no extra charge

6. Goods Transport & Movers

For goods transport and packers & movers bookings:

  • Cancellation before loading begins: Refund as per Section 1.1 above.
  • Cancellation after loading has begun: No refund. Labour and vehicle charges apply.
  • If damage occurs to goods during transit (due to our fault), we will assess and compensate as per our declared liability limits communicated at the time of booking.

We recommend customers to arrange appropriate insurance for high-value goods.

7. Disputes

In case of any dispute related to billing, refunds, or service, please contact our customer support first. We will make every effort to resolve the issue amicably within 7 working days. If a satisfactory resolution cannot be reached, disputes will be subject to the jurisdiction of courts in New Delhi, India.

8. Changes to This Policy

Royal Transportation reserves the right to modify this Refund & Cancellation Policy at any time. Any changes will be effective immediately upon posting to this page. We encourage customers to review this policy before making a booking.

9. Contact Us

For any refund or cancellation queries, please contact us:

  • Email: raovarun0809@gmail.com
  • Address: FLAT NO 107; CENTER POINT APARTMENT; SAILASHREE VIHAR ROAD; CHANDRASEKHARPUR; BHUBANESHWAR ORISSA - 751021 INDIA
  • Hours: Monday–Saturday, 8AM – 9PM